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Triage Agent: Multi-Agent Customer Support

Create multi-agent systems that intelligently coordinate and delegate tasks among themselves based on user queries.

dexto --agent triage-agent
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What it does​

The Triage Agent demonstrates multi-agent collaboration:

  • Router Agent: Analyzes incoming requests and routes them to specialists
  • Technical Support Agent: Handles technical issues and troubleshooting
  • Billing Agent: Manages billing inquiries and account questions
  • General Support Agent: Handles general questions and information requests

How it works​

  1. User submits a support request
  2. Triage agent analyzes the request
  3. Routes to the appropriate specialist agent
  4. Specialist agent handles the specific task
  5. Response is returned to the user

Example Interactions​

# Technical issue
"My API key isn't working"
→ Routes to Technical Support Agent

# Billing question
"How much does the premium plan cost?"
→ Routes to Billing Agent

# General inquiry
"What features do you offer?"
→ Routes to General Support Agent

Key Features​

  • Intelligent Routing: Automatically determines the best agent for each request
  • Context Preservation: Maintains conversation context across agent handoffs
  • Scalable: Easy to add new specialist agents
  • Collaborative: Agents can consult each other when needed

Try it​

# Install the agent
dexto install triage-agent

# Run it
dexto --agent triage-agent

Try different types of requests:

"I have a billing question"
"My API isn't responding"
"What are your business hours?"

Watch the multi-agent system communicate to get your responses.

Learn More​